- I. What happens after I place my order?
- II. Why am I taken to a different website to checkout?
- III. I placed an order but didn’t receive a confirmation email.
- IV. How much does shipping cost?
- V. What shipping service(s) does the supplier use?
- VI. How long will shipping take?
- VII. Where do they ship?
- VIII. Where are the warehouses located?
- IX. Do I have to sign the packages upon delivery?
- X. What happens if the package is undeliverable?
- XI. What’s your returns policy?
What happens after I place my order?
After you order, I’ll forward your shipping info to the supplier, who will then print the item. On average, it takes about 3 business days to actually make the item, after which they’ll ship it.
Why am I taken to a different website to checkout?
This is because all payments are handled by external, PCI-compliant payment processors. Super Smash Cache does not have any access to card payment information.
I placed an order but didn’t receive a confirmation email.
Check your spam, clutter, or promotions folders. Sometimes, e-commerce emails get trapped in the spam filters.
How much does shipping cost?
Shipping is included in the price shown.
What shipping service(s) does the supplier use?
Tees are shipped using USPS. For the dresses and windbreakers, they’ll use DHL and FedEx. For harder-to-reach locations like Alaska, Hawaii, Puerto Rico, or an APO address, the shipping carrier will be USPS.
How long will shipping take?
3-7 business days for most products. Exception: the long-sleeve all-over print dresses, which take about 20 days.
Keep in mind that these times are estimates and not promised. It takes even longer (upwards of 30 days) if you’re in Alaska, Hawaii, Puerto Rico, or at an APO address.
Where do they ship?
For now, the order form is open only to customers with US addresses. If you’re international and you’d like to order, email me and we can work something out via Venmo, PayPal, Cashapp, etc.
Where are the warehouses located?
- Tees are printed in Charlotte, North Carolina, or Los Angeles, California.
- Off-shoulder dresses and windbreakers are printed in Quanzhou, China.
- All-over print long-sleeve dresses are printed in Latvia.
From there, the printing facilities will ship to you.
Do I have to sign the packages upon delivery?
USPS doesn’t by default require signatures. For DHL and FedEx, you can visit the carrier website to adjust your delivery options. Alternatives to signing can include contactless delivery or holding the item at the carrier facility.
Real talk, though: once it’s in the postal system, that’s out of my hands, and you’ll have to contact the shipping carrier. Not me.
What happens if the package is undeliverable?
Two delivery attempts are made from shipping carriers. After two attempts have been made, the package will remain at a local facility for 7 days before sending it back to the shipper, or you may risk having it destroyed. If you miss the second attempt, please contact the carrier to confirm which local facility the package is located for pickup.
What’s your returns policy?
If a product is defective or damaged, please email me a picture of the issue within 7 days of delivery. My email address is supersmashcache [at] gmail [dot] com
After I receive your request, the supplier will investigate the issue and approve or reject the claim. For the return to qualify, packaging and tags must be intact. Once a designated shipping label is issued, you have 7 days to ship it back to the supplier.
Dirty, worn, or washed garments with missing tags, bags, and labels are not eligible for return. I also won’t be doing refunds due to sizing issues. Please review the sizing charts and product descriptions before placing your order.